Payment Terms

Last Updated: August 2023



Welcome to GigUp Services Ltd. (« GigUp, » « we, » « us, » or « our »). These Payment Terms govern the use of our payment services on the GigUp platform.

Please read these Payment Terms carefully before making or receiving payments through the GigUp platform. By making or receiving payments through GigUp, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to GigUp’s General Terms of Service.

Payment Processing
  • Payment Methods: We accept payments through various methods, including credit/debit cards, or existing GigUp Balance.
  • Payment Security: Payments are processed securely through third-party payment processors. We do not store your payment information on our servers.
Service Fees
  • Service Provider Fees: Service providers may be subject to fees based on successful transactions. These fees are outlined in your agreement with GigUp.
  • Service Seeker Fees: Service seekers may be charged service fees, if applicable, as described during the transaction process.
Payment Disputes

If you encounter any payment issues or discrepancies, please contact our support team promptly for assistance. We will work to resolve disputes efficiently and fairly.


Refunds may be issued back to your payment provider or your GigUp Balance.


You are responsible for any taxes applicable to your transactions on GigUp. We do not provide tax advice, and you should consult with a tax professional for guidance.

Withdrawing Revenues
  • Earnings can be withdrawn from the Project page after a security clearance period of 14 days once the order is marked as complete.
  • Skilled Worker can only withdraw all their revenue at once, with no partial withdrawals
  • Buyers can’t withdraw from their balances.
  • GigUp reserves the right to temporarily disable a Skilled Worker’s ability to withdraw revenue to maintain security and prevent fraudulent or illicit activity. Such action may be taken in response to security concerns or reported improper behaviour by other users.
  • Withdrawals are irreversible and cannot be undone. Once initiated, this process cannot be reversed.

All transactions on GigUp are conducted in the currency specified during the transaction process. Currency conversion fees may apply if your payment method uses a different currency.

Termination and Suspension

We reserve the right to terminate or suspend your access to payment services on GigUp for violations of these Payment Terms or our platform’s Terms of Service.

Changes to Payment Terms

We may update these Payment Terms to reflect changes in our payment services. Please review this page periodically for any updates.

Contact Us

If you have questions or concerns regarding our Payment Terms or payment-related matters, please contact us at